Publications

Showing 11 to 20 of 208 search results.

11. Closed complaints

    Data

    Published: 24/10/2024

    Last modified: 29/04/2025

    This page provides a breakdown of complaints closed by product group and firm type.

12. Firm level complaints data 2024 H1 [xlsx]

    Data

    Published: 24/10/2024

    Firm level complaints data 2024 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

13. Aggregate complaints data: 2024 H1

    Data

    Published: 24/10/2024

    Last modified: 29/04/2025

    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2024, between between 1 January to 30 June 2024. This includes the latest trends and analysis by product group.

14. Aggregate complaints data to 2023 H2 [xlsx]

    Data

    Published: 25/04/2024

    Aggregate sector wide firm complaints data for 2023 H2. Including opened, closed, upheld, speed of closure and redress.

15. Firm level complaints data 2023 H2 [xlsx]

    Data

    Published: 25/04/2024

    Firm level complaints data 2023 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

16. Aggregate complaints data: 2023 H2

    Data

    Published: 25/04/2024

    Last modified: 29/04/2025

    This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2023, between between 1 July to 31 December 2023. This includes the latest trends and analysis by product group.

17. Consumer Investments data review April 2022 – March 2023

    Data

    Published: 08/12/2023

    Last modified: 08/12/2023

    A summary of the FCA's work to tackle consumer harm in the investment market, between 1 April 2022 and 31 March 2023.

18. Aggregate complaints data to 2023 H1 [xlsx]

    Data

    Published: 19/10/2023

    Aggregate sector wide firm complaints data for 2023 H1. Including opened, closed, upheld, speed of closure and redress.

19. Firm level complaints data 2023 H1 [xlsx]

    Data

    Published: 19/10/2023

    Firm level complaints data 2023 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

20. Aggregate complaints data: 2023 H1

    Data

    Published: 19/10/2023

    Last modified: 29/04/2025

    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2023, between between 1 January to 30 June 2023. This includes the latest trends and analysis by product group.