Search results
Showing 61 to 70 of 922 search results for consumer research.
-
Ageing population and financial services
In September 2017, we published our Occasional Paper, outlining the findings from a project that explored how the ageing population would impact the financial services industry. -
Our Business Plan 2019/20
The FinSR annual Business Plan gives details of the key priorities and the planned specific activities for 2019/20. -
Research Note: Credit where credit is due: How can we explain AI’s role in credit decisions for consumers?
As part of our AI research series, we explore the relative effectiveness of different methods for explaining the outputs of AI to consumers in the context of the use of determining consumers’ creditworthiness. -
Credit card market study: MS14/6
Our market study on the credit card sector focused on one of the largest consumer credit markets we regulate – there are around 30 million credit card holders in the UK. -
General insurance add-ons market study
We carried out both quantitative and qualitative consumer research, and undertook an innovative behavioural experiment in which we tested consumers’ reactions to the add-on mechanism in a simulated environment. ... Qualitative consumer research report -
Borrowers in financial difficulty following the coronavirus pandemic - key findings
We detail our findings from our review of firms’ treatment of borrowers in financial difficulty after the pandemic. We include areas all firms must improve on. -
CP15/24: Cash savings remedies
We found that the cash savings market is not working well for many consumers and proposed remedies in four areas: disclosure; switching savings accounts; convenience of saving with different providers; and -
TR16/1: Assessing suitability: Research and due diligence of products and services
We undertook this project as previous thematic work and instances of consumer harm have shown that the poor quality of an advisory firm’s research and due diligence is one of ... TR16/1: Assessing suitability: Research and due diligence of products and -
New technologies and anti-money laundering compliance report
We commissioned a survey and report on emerging technologies with potential for enhancing financial firms’ work to detect and prevent money laundering, and for helping make the UK a hostile environment for criminals’ money. -
Occasional Paper No. 24: Behaviour and compliance in organisations
This paper discusses the factors that influence effective compliance and provides suggestions for how regulators and firms can improve levels of compliance.