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Aggregate complaints data: 2024 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2024, between between 1 July to 31 December 2024. This includes the latest trends and analysis by product group. -
Firm-level complaints data sortable table: 2024 H2
The data relates includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period. -
Financial promotions quarterly data 2024 Q4
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 October 2024 and 31 December 2024. -
Information on mortgage data - February 2025
FCA provides information on mortgage data. -
Financial promotions quarterly data 2024 Q3
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 July 2024 and 30 September 2024. -
Redress paid
This page provides a breakdown of redress paid for complaints upheld and not upheld by product group. -
Closed complaints
This page provides a breakdown of complaints closed by product group and firm type. -
Complaints upheld
This page provides a breakdown of complaints upheld by product group and firm type. -
Aggregate complaints data to 2024 H1 [xlsx]
Aggregate sector wide firm complaints data for 2024 H1. Including opened, closed, upheld, speed of closure and redress. -
Firm level complaints data 2024 H1 [xlsx]
Firm level complaints data 2024 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.