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Aggregate complaints data to 2024 H2 [xlsx]
Aggregate sector wide firm complaints data for 2024 H2. Including opened, closed, upheld, speed of closure and redress. -
Opened complaints
This page provides a breakdown of complaints opened, by product, product group and firm type. -
Firm level complaints data 2024 H2 [xlsx]
Firm level complaints data 2024 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure. -
Firm specific complaints data
The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel. -
Complaints data
The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products. -
Aggregate complaints data: 2024 H2
This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2024, between between 1 July to 31 December 2024. This includes the latest trends and analysis by product group. -
Firm-level complaints data sortable table: 2024 H2
The data relates includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period. -
Information on authorisation of general insurance intermediaries - April 2025
FCA provides information on authorisation of general insurance intermediaries -
Financial promotions quarterly data 2024 Q4
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 October 2024 and 31 December 2024. -
Financial promotions quarterly data 2024 Q3
The FCA publishes data on the number of financial promotions that it has taken action on to mitigate non-compliance with the our rules. This data is for 1 July 2024 and 30 September 2024.