Publications

Showing 1 to 10 of 208 search results.

1. Aggregate complaints data to 2024 H2 [xlsx]

   Data

   Published: 29/04/2025

   Aggregate sector wide firm complaints data for 2024 H2. Including opened, closed, upheld, speed of closure and redress.

2. Opened complaints

   Data

   Published: 29/04/2025

   Last modified: 29/04/2025

   This page provides a breakdown of complaints opened, by product, product group and firm type.

3. Firm level complaints data 2024 H2 [xlsx]

   Data

   Published: 29/04/2025

   Firm level complaints data 2024 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

4. Firm specific complaints data

   Data

   Published: 29/04/2025

   Last modified: 30/04/2025

   The FCA provides complaints data at firm level by different product categories. The data can be accessed through the firm specific sortable tables or downloaded in Excel.

5. Complaints data

   Data

   Published: 29/04/2025

   Last modified: 29/04/2025

   The FCA publishes details of the complaints received by banks, insurers, lenders and other firms, and what those complaints were about. View the latest data and the most complained about firms and financial products.

6. Aggregate complaints data: 2024 H2

   Data

   Published: 29/04/2025

   Last modified: 29/04/2025

   This page focuses on complaints that financial services firms reported to the FCA during the second half (H2) of 2024, between between 1 July to 31 December 2024. This includes the latest trends and analysis by product group.

7. Firm-level complaints data sortable table: 2024 H2

   Data

   Published: 29/04/2025

   Last modified: 29/04/2025

   The data relates includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

8. Redress paid

   Data

   Published: 24/10/2024

   Last modified: 29/04/2025

   This page provides a breakdown of redress paid for complaints upheld and not upheld by product group.

9. Complaints upheld

   Data

   Published: 24/10/2024

   Last modified: 29/04/2025

   This page provides a breakdown of complaints upheld by product group and firm type.

10. Aggregate complaints data to 2024 H1 [xlsx]

    Data

    Published: 24/10/2024

    Aggregate sector wide firm complaints data for 2024 H1. Including opened, closed, upheld, speed of closure and redress.