Publications
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Dear CEO letter: Authorised push payment (APP) fraud [pdf]
We have published a Dear CEO letter about authorised push payment (APP) fraud and the APP Best Practice Standards developed by UK... -
Providers and distributors of contracts for difference (CFD) products: resolving failings which may cause significant consumer harm [pdf]
Following the conclusion of a project that assessed whether CFD providers and distributors deliver the CFD product... -
Dear CEO letter to all firms with consumer credit permissions regarding their complaints handling [pdf]
Following the conclusion of a project in to how consumer credit firms deal with complaints, we have published a Dear CEO letter for the attention of all consumer credit firms. Our... -
The FCA’s expectations of firms that operate a loan-based crowdfunding platform which facilitates loans to lending businesses [pdf]
Letter to firms that operate loan-based crowdfunding platforms. -
Dear CEO letter - FCA expectations of firms that administer debt management plans [pdf]
We are concerned that some firms in -
Dear CEO Letter – FCA’s prudential approach for IFPRU Investment Firms [pdf]
To help firms prepare for the Supervisory Review and Evaluation Process (SREP). -
Dear CEO letter – FCA expectations of principal firms operating in the general insurance sector [pdf]
Dear CEO letter on FCA expectations of principal firms operating in the general insurance sector. -
Dear CEO letter – fair treatment of long-standing customers in the life insurance sector [pdf]
Fair treatment of long-standing customers in the life insurance sector. -
Dear CEO letter - FCA's expectations of debt management firms when customers or customer information are being transferred [pdf]
FCA's expectations of debt management firms when customers or customer information are being transferred. -
Pensions data request [pdf]
We have sent all pension and retirement income providers a request for information about any barriers faced by consumers who are seeking to access their pension savings.