Publications

Showing 71 to 80 of 208 search results.

71. Firm level complaints data 2019 H1 [xlsx]

    Data

    Published: 30/12/2019

    Last modified: 30/12/2019

    Firm level complaints data 2019 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

72. Aggregate complaints data to 2019 H1 [xlsx]

    Data

    Published: 17/10/2019

    Aggregate sector wide firm complaints data for 2019 H1. Including opened, closed, upheld, speed of closure and redress.

73. Aggregate complaints data: 2019 H1

    Data

    Published: 17/10/2019

    Last modified: 29/04/2025

    This page focuses on complaints that financial services firms reported to the FCA during the first half (H1) of 2019, between 1 January and 30 July 2019. This includes the latest trends and analysis by product group. 

74. Firm level complaints data 2018 H2 [xlsx]

    Data

    Published: 24/04/2019

    Firm level complaints data 2018 H2. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

75. Aggregate complaints data to 2018 H2 [xlsx]

    Data

    Published: 18/04/2019

    Aggregate sector wide firm complaints data for 2018 H2. Including opened, closed, upheld, speed of closure and redress.

76. Aggregate complaints data: 2018 H2

    Data

    Published: 18/04/2019

    Last modified: 29/04/2025

    This page focuses on complaints that financial services firms reported during the second half (H2) of 2018, between 1 July and 31 December 2018. This includes the latest trends and analysis by product group.

77. Complaints Data Analysis: 2018 H1 [pdf]

    Data

    Published: 29/10/2018

    This analysis looks at the aggregate complaints data for 2018 H1 in more depth. Including highlights, complaints over time, putting complaints into context, most complained about products, main reasons for complaints and outcomes for consumers.

78. Aggregate complaints data to 2018 H1 [xlsx]

    Data

    Published: 29/10/2018

    Aggregate sector wide firm complaints data for 2018 H1. Including opened, closed, upheld, speed of closure and redress.

79. Firm level complaints data 2018 H1 [xlsx]

    Data

    Published: 29/10/2018

    Firm level complaints data 2018 H1. For firms submitting 500 or more opened complaints within their six month reporting period, 1,000 or more if they have an annual reporting period. Contains opened, closed, upheld and speed of closure.

80. UK actions under MiFID II Articles 32 and 52 [xlsx]

    Data

    Published: 22/06/2018

    Last modified: 09/07/2025

    Publication of UK FCA actions (suspensions, removals and restorations) under MiFID article 32 and 52.